These RCI Travel Terms and Conditions (“Terms and Conditions”) set forth the agreement between RCI Travel (“RT”), as administrator of RCI Travel Packages, and each RCI subscribing member (“Purchaser”, “Redeemer” “Traveler”, or “You”) who purchases an RCI Travel Package through the RCI Travel program or otherwise transacts with RT through this website. Please review these Terms and Conditions thoroughly as well as all applicable terms and conditions and policies and procedures of any third-party travel provider (“Provider”) for travel products and services offered through RT (referenced herein as “Provider Terms”). By purchasing a RT Package and making payment to RT, Purchaser acknowledges and agrees to be bound by these Terms and Conditions, the terms set forth in the purchase confirmation, the Provider Terms, and the terms and conditions of the RCI subscribing membership (“RCI Membership”), which are incorporated herein. Purchaser and each traveling companion(s) and guest(s) accept these Terms and Conditions and the Provider Terms. Additionally, Purchaser agrees that it is Purchaser’s sole responsibility to inform any traveling companions, and guests, of the contents of these Terms and Conditions, RCI Membership terms and conditions and all applicable Provider Terms.
The sale, issuance, redemption, and fulfillment of RT Packages and the RT program are administered and fulfilled by Arrivia, Inc., d.b.a. Our Vacation Center (“OVC”), and/or d.b.a RCI Travel (“RT”), a Delaware corporation with its principal place of business at 7720 N. Dobson Rd., Scottsdale, AZ 85256 (collectively referred to as “RT”) under contract with RCI, LLC. Correspondence, including tickets and confirmations, will originate from OVC. Credit/debit card purchases may also result in a charge to purchaser's credit/debit card from OVC for both the deposit and any subsequent payments including any booking fees for transactions, excursions, or other reservations as identified during the travel purchase.
ICE is a registered Seller of Travel in the following states: Florida #ST-29452, Washington UBI# 602 443 155 001 0001, Hawaii #TAR-5192 and California #CST 2066521-50. Arrivia is not a participant in the California Travel Restitution Fund. California requires certain sellers of travel to have a trust account or bond. Arrivia maintains a Consumer Protection Bond issued by International Fidelity Insurance Company in the amount of $100,000.00. Registration as a seller of travel does not constitute approval by the state of California.
You are subject to OVC’s privacy policy, and terms of use, and not those of RCI, LLC. Neither RCI, LLC, nor its parent or affiliated companies or agents are responsible for the sale, issuance, redemption and fulfillment of RT Packages, or the RT program.
RCI, RCI Travel and related marks are registered trademarks and/or service marks in the United States and internationally used by Arrivia Inc. under license. All rights reserved.
Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on CSA's products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.
Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.
In states that RT carries its own producer license, or equivalent, the numbers are (AL 775746; AZ 1099672; CT 2485378; HI 447049; ID 593498; MA 2017779; MI 0111010; MT 100129788; OH 1128528; PA 794952; SC 210204; WV 100231297).
Travel products and services including Provider information is based on information received from Provider including, but not limited to, cruise descriptions and resort descriptions. All cruise descriptions and amenity information included on the RT website have been provided by the cruise lines, and all resort descriptions and amenity information on the RT website have been provided by each of the resorts. Cruise lines and resorts are responsible for updates and changes to the information provided. General questions about this information should be directed to the cruise line and/or the resort, as applicable. Wine, and other non-travel products and services information are provided by the products and services manufacturer and/or distributor. While RT makes reasonable efforts to ensure that this information is accurate and complete, RT and RCI expressly disclaim liability for inaccurate, incomplete, or misleading information. Travel products and services and travel provider information and amenity information is provided to Purchaser for convenience only. RT and RCI do not endorse any cruise or resort activities, guides, vendors, or service providers described. It is the Purchaser’s responsibility to investigate the safety and suitability of any activity and credentials and fitness of any guide, vendor, or service provider. RT and RCI expressly deny any liability for Purchaser’s engaging in any activity and for using any guide, vendor or service provider that may be mentioned or described within the RT website.
These Terms and Conditions are subject to change at the discretion of RT without prior notice to Purchaser. By purchasing products and services through the RT program, Purchaser acknowledges and agrees to be bound by any posted revisions to these Terms and Conditions. If any provision in these Terms and Conditions is unenforceable, the unenforceability will not affect the validity of any other provision.
RT Package purchases, benefits and transactions may not be used for any commercial purpose, sold, bartered, or exchanged for any other considerations. Failure to adhere to this provision will result in the termination of all unredeemed RT Packages products and services including, without limitation, certificates, redemption of Savings Dollars, and access to Quarterly Specials and the RT website. All payments made by Purchaser to RT will be forfeited.
Reservations must be confirmed in writing electronically by RT or its designee ("Booking Confirmation"). The Booking Confirmation will generally be sent to you within two weeks of the booking date. Multiple Booking Confirmations will not be issued. Travelers' names on the Booking Confirmation must accurately reflect their complete legal names as they appear on their respective proof of citizenship documents. It is Purchaser’s sole responsibility to review and verify all information on the Booking Confirmation for accuracy and completeness, and check the spelling of all names carefully. Notify RT concierge immediately if any changes or corrections are needed. Failure to do so constitute acceptance of the information contained on the Booking Confirmation as accurate. Purchaser and/or guests must receive a Booking Confirmation before arriving at their destination.
Purchaser and RT are dealing at arms' length, creating a commercial relationship. RT and/or RCI is not the Purchaser’s agent or Purchaser’s fiduciary. By purchasing products and services through the RT program, Purchaser acknowledges and agrees that no such agent or fiduciary relationship exists between Purchaser and RT and/or RCI. RT is acting as an intermediary for the Provider in selling services including, without limitation, accepting reservations or bookings for travel products and services that are not directly supplied by RT and/or RCI (such as hotel accommodations, ground transportation, meals, tours, etc.).
All products and services offered for sale through RT are available for purchase by RCI subscribing members only. All products and services are based on availability, subject to change, and are not guaranteed until confirmation is received from the third-party travel Provider or supplier directly through RT. RT Package purchases may be denied if RCI Membership is not in good standing.
The prices/rates listed for each travel product available through the RT program, are based on the terms and conditions for the actual product described within each individual transaction. Government fees, fuel surcharges, and taxes are additional, unless otherwise stated. Travel product prices/rates shown are based on availability and subject to change without notice. Additional fees and taxes may apply. Special prices/rates may not be applicable with other offers or promotions. All offers and promotions including upgrades (if applicable) are for select dates and are subject to availability. Other restrictions may apply. All prices/rates and dates may not be available at time of booking. All information is subject to change without notice. In addition, all travel Providers retain certain rights to increase fares and prices/rates (including, without limitation, taxes, service charges, airport charges and government fees), modify itineraries, change availability, and changes and/or discontinue promotions and/or special offers, at any time for any reason without prior notice. Any increase in price/rates imposed by a travel Provider will be passed on to the Purchaser, and Purchaser agrees to the increase, unless otherwise stated in the terms and conditions of the individual travel transaction.
The RT Packages Best Rate Guarantee does not apply to redemption of RT Packages cruise and resort certificate redemption bookings and reservations. The RT Packages Best Rate Guarantee is subject to change by RT at its discretion.
All fees and charges for RT Package purchases made through the RT program are stated and payable in United States Dollars (USD).
RT products and services may be purchased with a valid credit card. Purchaser may also purchase products or services with a debit card that displays a Visa or MasterCard logo. Please note that some banks impose a daily charge limitation. RT recommends that Purchaser contacts his/her bank regarding any limitations prior to any RT Package purchase. Charges usually occur on the same business day, but transactions may take up to three (3) business days to be processed. If there are any complications with a credit card or debit card transaction, OVC will make reasonable efforts to contact Purchaser, but OVC reserves the right (without refund or credit) to cancel the purchase if payment is denied by Purchaser’s financial institution. Purchaser will be responsible for any third-party Provider penalties assessed due to a payment being rejected by Purchaser’s financial institution. Additionally, OVC, as the administrator, will assess a $25.00 USD fee per person if any transaction is denied by Purchaser’s financial institution at any time after a deposit is taken; a $50.00 USD fee per person will be assessed after final payment has been taken. To make different final payment arrangements or if Purchaser experiences technical difficulties with the website or if Purchaser is not sure of the reservation or payment status, please call RT concierge.
In the event that Your credit card is declined at the time that OVC attempts to process any payment contemplated by this Agreement, You hereby authorize OVC to attempt to charge such card for lesser amounts until the charge is accepted. OVC agrees to provide you with pro-rated access to benefits in the event that OVC receives a partial payment as contemplated by this Section. By charging Your credit card for a lesser amount than the amount that is due, OVC does not, and shall not be deemed to, waive its right to payment in full for any amounts payable by You to OVC.
The fees assessed by OVC, and/or any third-party travel Provider as a result of a cancellation or change are set forth on the Booking Confirmation and apply to all transactions purchased through the RT program. Each Provider has specific cancellation policies and penalties separate and apart from RT cancellation policies and penalties. Certain Provider policies may treat name changes and departure date changes as cancellations. OVC, as administrator, forwards payment for cruises and resort accommodations to the travel Provider at the time of booking. If for any reason, should Purchaser cancel a cruise or resort booking, any refund (less applicable penalties) will be returned to Purchaser by OVC, only when OVC has received a refund from the travel Provider. In the event Purchaser must cancel any cruise or resort Booking, please contact RT concierge immediately, or in writing, at the following address: OVC, Attention: RT Package Cancellations, 7720 N. Dobson Rd., Scottsdale, AZ 85256, or at the following fax number: 602-626-2654. Cancellations will be effective as of the date of receipt of the request. Allow up to 48 hours if sent via facsimile. It is Purchaser’s responsibility to ensure cancellation requests are properly transmitted and received by RT. Refunds may take up to eight (8) weeks from the cancellation date.
If transportation or other services are canceled by the seller of travel, all sums paid to the seller of travel for services not performed in accordance with the contract between the seller of travel and the purchaser will be refunded within thirty days of receiving the funds from the vendor with whom the services were arranged, or if the funds were not sent to the vendor, the funds shall be returned within fourteen days after cancellation by the seller of travel to the purchaser unless the purchaser requests the seller of travel to apply the money to another travel product and/or date.
ICE AND/OR RCI DOES NOT ASSUME ANY LIABILITY OR RESPONSIBILITY, WITHOUT LIMITATION, FOR ANY DAMAGE, EXPENSE, INCONVENIENCE, LOSS, INJURY, DEATH OR DAMAGE TO PERSONS OR PROPERTY ON ANY CRUISE LINE SHIP OR RESORT OR ON ANY AIRCRAFT/SHIP IN TRANSIT TO AND FROM THE CRUISE SHIP OR THE RESORT, OR FOR ANY CAUSE WHATSOEVER DUE TO DELAYS, CANCELLATIONS DUE TO NATURE, OIL SPILLS, MECHANICAL BREAKDOWNS, STRIKES, CIVIL UNREST, TERRORISM (OR THREAT OF TERRORISM) OR ACTS OF GOD.
ICE AND/OR RCI SHALL NOT BE LIABLE FOR AND DO NOT ASSUME ANY LIABILITY OR RESPONSIBILITY FOR ANY LOSS, DAMAGE, DELAY, DEATH OR INJURY TO PERSONS OR PROPERTY ARISING FROM OR AS A RESULT OF THE ACTS OR OMISSIONS AND/OR REPRESENTATIONS (WHETHER ORAL OR WRITTEN) RELATING TO THE RCI TRAVEL PACKAGES PRODUCTS AND SERVICES PURCHASED THROUGH THE RT PROGRAM INCLUDING WITHOUT LIMITATION RT PACKAGES CRUISE AND RESORT CERTIFICATES REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT INCLUDING NEGLIGENCE, STRICT LIABILITY OR OTHERWISE. ARRIVIA AND/OR RCI’S COLLECTIVE LIABILITY FOR ANY CLAIM ARISING FROM OR AS A RESULT OF THE ACTS OR OMISSIONS AND/OR REPRESENTATIONS (WHETHER ORAL OR WRITTEN) RELATING TO THE RCI TRAVEL PACKAGES PRODUCTS AND SERVICES BY ARRIVIA AND/OR RCI WILL BE LIMITED TO THE FEES PAID BY PURCHASER TO ARRIVIA FOR THE RCI TRAVEL PACKAGE PURCHASED THROUGH THE RT PROGRAM. IN NO EVENT WILL ARRIVIA AND/OR RCI BE LIABLE FOR SPECIAL, CONSEQUENTIAL, LIQUIDATED, INCIDENTAL, INDIRECT, EXEMPLARY, MORAL, OR PUNITIVE DAMAGES EVEN IF NOTIFIED OF THE POSSIBILITY OF SAME. THIS LIMITATION SHALL ALSO APPLY TO ARRIVIA AND/OR RCI AFFILIATED COMPANIES, SUCCESSORS, ASSIGNS AND AGENTS OF ARRIVIA AND/OR RCI.
PURCHASER AND ARRIVIA AGREE THAT ANY PROCEEDING TO RESOLVE OR LITIGATE ANY DISPUTE, WHETHER IN ARBITRATION, IN COURT, OR OTHERWISE, WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS, AND THAT NEITHER PURCHASER NOR WILL AND USWILL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION, A REPRESENTATIVE ACTION, A COLLECTIVE ACTION, A PRIVATE ATTORNEY-GENERAL ACTION, OR IN ANY PROCEEDING IN WHICH PURCHASER OR AND OUR ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY. PURCHASER AND ARRIVIA FURTHER AGREE THAT NO ARBITRATION OR PROCEEDING WILL BE JOINED, CONSOLIDATED, OR COMBINED WITH ANOTHER ARBITRATION OR PROCEEDING WITHOUT THE PRIOR WRITTEN CONSENT OF PURCHASER, ARRIVIA, AND ALL PARTIES TO ANY SUCH ARBITRATION OR PROCEEDING.
IF THE CLASS ACTION WAIVER (WHICH INCLUDES A WAIVER OF PRIVATE ATTORNEY-GENERAL ACTIONS) HEREIN IS FOUND TO BE ILLEGAL OR UNENFORCEABLE AS TO ALL OR SOME PARTS OF A DISPUTE, WHETHER BY JUDICIAL, LEGISLATIVE, OR OTHER ACTION, THEN THIS SECTION WILL NOT APPLY TO THOSE PARTS. INSTEAD, THOSE PARTS OF THE DISPUTE WILL BE SEVERED AND PROCEED IN A COURT OF LAW, WITH THE REMAINING PARTS PROCEEDING IN ARBITRATION.
Any and all disputes, claims or controversies whatsoever, whether based on contract, tort, statutory, constitutional or legal rights, arising from or relating to the sale, booking, processing or payment of any cruise and travel benefits, packages, or vacation club membership services, programs or products, including but not limited to alleged violations of civil rights, discrimination, consumer protection or privacy laws, or for any losses, damages or expenses, by and between or among You and Us and its heirs officers, directors, employees, agents, business partners, suppliers or vendors shall be referred to and resolved exclusively by binding arbitration pursuant to the Commercial Arbitration Rules of the American Arbitration Association ("AAA") to be conducted in Maricopa County, Arizona, U.S.A., to the exclusion of any other forum. You hereby consent to jurisdiction and waives any venue or other objection to the arbitration proceeding taking place in Maricopa County, Arizona. The arbitration proceeding shall be administered by the AAA under its Commercial Arbitration Rules and the fee schedule in effect at the time the proceeding is commenced.
The arbitration proceeding shall be governed by the Federal Arbitration Act, 9 U.S.C. §1 et. seq. ("FAA") and a final judgment upon the award rendered by the arbitrator may be entered by any court having jurisdiction thereof. Either party may elect to participate in the arbitration telephonically. The parties shall be permitted to conduct discovery in accordance with the Federal Rules of Civil Procedure.
Except to the extent the parties' procedural or substantive rights are governed by the FAA and the federal common law relating to arbitration, this Dispute Resolution Policy shall be governed by the laws of the State of Arizona without regard to its choice of law and conflict of law rules.
The parties agree that any arbitration proceeding will be filed and conducted on an individual, and not a collective or class-wide basis, and shall not be joined or consolidated with another claim or proceeding between one of the parties and any other entity or person. The arbitrator selected under this Dispute Resolution Policy shall have no authority to arbitrate claims on a class-wide, collective, group or consolidated basis.
The parties further expressly agree that (i) the arbitrator's decision will be final and binding; (ii) the arbitrator shall only reach his or her decision by applying strict rules of law to the facts; (iii) the arbitration shall be conducted in the English language; (iv) the party in whose favor the arbitration award is rendered shall be entitled to recover its costs and expenses of the arbitration including, but not limited to, its reasonable attorneys' fees, the costs and expenses of the administration of the arbitration proceedings including the AAA filing fees, and any costs and attorneys' fees incurred in executing on or enforcing the arbitration award; and (v) the arbitral award shall be issued in Maricopa County, Arizona.
Except as otherwise provided herein, no party shall be entitled to commence or maintain any action in a court of law upon any matter in dispute until such matter shall have been submitted and determined as provided herein and then only for the enforcement of the arbitration award. Notwithstanding this Dispute Resolution Policy, We may as necessary apply to a court of competent jurisdiction in Maricopa County, Arizona to seek injunctive relief relating to the unauthorized use of Our trademarks, trade name, or other intellectual property (the "Marks"), or to otherwise protect its goodwill and reputation associated with the Marks. The institution of any such action for injunctive relief shall not constitute a waiver of the right or obligation of any party to submit any other claim to arbitration.
Judgment upon the arbitral award or decision may be entered by the Maricopa County Superior Court or the United States District Court for the District of Arizona, or application may be made to such court for the judicial confirmation of the award and order of enforcement, as the case may be, if the Arbitrator's award or decision is not complied with within seven (7) days of the issuance of the award or decision.
The fulfillment of the RT program, these Terms and Conditions and/or any certificates shall be governed exclusively by and construed under the laws of the State of Arizona without regard to its conflicts of law principles. Purchaser consents and waives its objection to the non-exclusive personal jurisdiction of and venue in the Arizona state courts situated in Maricopa County, Arizona and the United States District Court for the District of Arizona for all cases and controversies relating to or arising out of this program. PURCHASER AND/OR GUESTS EXPRESSLY WAIVE ALL RIGHTS TO TRIAL BY JURY. In the event a Purchaser or Purchaser’s Guest initiates an action at law or in equity and Arrivia prevails, Purchaser and/or Guests shall, without limitation, pay all costs incurred by Arrivia in defending such action, including reasonable attorneys’ fees, paralegal fees and court costs.
You acknowledge that telephone calls to or from us may be monitored and recorded and you agree to such monitoring and recording.
You verify that any contact information provided to us, including, but not limited to, your name, mailing address, email address, your residential telephone number, and/or your mobile telephone number, is true and accurate. You verify that you are the current subscriber or owner of any telephone number that you provide to us. Should any of your contact information change, including your telephone numbers, you agree to notify us before the change goes into effect. You agree to indemnify, defend and hold us harmless from and against any and all claims, losses, liability, costs and expenses (including reasonable attorneys’ fees) arising from failure to update your contact information (including your telephone number), your voluntary provision of a telephone number that is not your own, and/or from your violation of any federal, state or local law, regulation or ordinance.
You acknowledge that by voluntarily providing your telephone number(s) to us, you expressly agree to receive prerecorded voice messages and/or autodialed calls or text messages from us related to offers, your account, any transaction with us, and/or your relationship with us. You also agree that we may obtain, and you expressly agree to be contacted at email addresses, mailing addresses and phone numbers provided by you directly. These telephone calls and text messages may include, for example, confirmation of reservation requests, changes to your reservations or account, and account collections and reminders. You agree to receive calls and text messages even if you cancel your account or terminate your relationship with us, except if you opt-out, as provided below. Consent to receive automated marketing calls/texts is not a condition of purchasing any goods or services. Calls or text messages to you may be made by or on behalf of us even if your telephone number is registered on any state or federal Do Not Call list. You acknowledge that you may incur a charge for these calls or text messages by your telephone carrier and that we are not responsible for these charges.
You may opt-out of automated calls or text messages at any time. To opt-out of text messages, reply STOP to any text message you receive. For help, text HELP. You acknowledge and agree that you may receive a text message confirming your opt-out. To opt-out of automated telephone calls (but not text messages), call 855-678-8731 or email optout@ourvacationcenter.com. Please allow up to thirty (30) days to process any opt-out request. Please note that if you opt out of automated calls, we reserve the right to make non-automated calls to you relating to your account, any transaction, account collections, or otherwise relating to your relationship with us. Your obligations under this Section shall survive termination of these Terms and Conditions.
Purchasers are required to be 21 years of age or older to purchase RT Packages and to redeem certain products and services available with RT Packages. Guests traveling under the age of 21 must be accompanied by a parent, relative, or guardian 25 years or older as part of the travel transaction. Some travel Providers may have additional age related or health related restrictions. Please review the individual product description and the Provider Terms for more details or consult with RT concierge prior to purchasing a RT Package product or service.
If you have received RCI Travel Savings Dollars (“Savings Dollars”) as a promotional offer, or in conjunction with the purchase of a qualifying RCI Travel Package (“RCI Travel Package(s)”). The amount of Savings Dollars received is subject to the promotional offer received, or the RCI Travel Package purchased, and will be credited to Your Savings Dollars account (“Savings Dollars Account”). Savings Dollars may be redeemed as a form of partial payment for a fixed amount toward the purchase of select hotel stays (“Products and Services”) at the time of check-out on the net amount of such Products and Services through the RCI Travel Savings Dollars program. Taxes (including sales tax), redemption, and processing fees are additional. The following Savings Dollar terms and conditions are in addition to all other RCI Travel terms and conditions.
All Products and Services offered are available for purchase through the RT Program by Redeemers of Savings Dollars only. All Products and Services are based on availability, subject to change, and all Products and Services are not guaranteed until confirmation is received from the third-party provider directly.
Earning Savings Dollars. Savings Dollars may additionally be earned on qualifying travel or RT Program transactions such as air travel, rental car reservations. Savings Dollars redeemed for travel transactions are based on the net amount of any individual transaction, excluding taxes, fees, travel insurance, shipping or handling charges. Savings Dollars have no actual cash value, but have a value equivalent to the amount of Savings Dollars that You received. The Savings Dollars can be redeemed towards the purchase of select Products and Services You make through the RT Program only.
Other restrictions may apply. Savings Dollars earned for travel transactions booked through the RT Program will be applied to the available balance in the Your Savings Dollars Account following the travel departure date indicated on the booking confirmation. Savings Dollars that may be redeemed per transaction, including the minimum and maximum amount of Savings Dollars that can be redeemed for purchase of such Products and Services, are subject to change at the sole discretion of Administrator, and without prior notice to You. You must be in good standing with RCI. LLC and maintain the Savings Dollars Account in good standing to earn or redeem Savings Dollars. Other restrictions may apply.
Redeeming Savings Dollars. Savings Dollars have no actual cash value, Savings Dollars may be redeemed as a form of partial payment in a fixed amount at time of checkout on the net amount of select Products and Services (excluding Quarterly Specials) purchased through the RT Program either online or via phone. Savings Dollars may not be redeemed toward payment of any taxes, fees, travel insurance, shipping or handling charges. Each Product and Service offered through the RT Program specifies the number of Savings Dollars, that may be redeemed as a form of partial payment toward the purchase in the description of each specific Product or Service. You may redeem as many Savings Dollars as You have in Your Savings Dollars Account up to the maximum amount specified for the select Product or Service. Savings Dollars may only be redeemed by the primary Redeemer(s) listed on the RT Program Savings Dollars Account, upon verification of the RT Program Savings Account information by an RT Program concierge. Savings Dollars balance, earnings, redemption options and schedules are available on-line at rcitravelpackages.com or by calling RT Program concierge. Redemption of Savings Dollars may not be combined with any other discounts or promotions.
Travel Purchase Cancellations. If the purchase of a RT Program travel related Product is cancelled without penalty, the amount of any Savings Dollars redeemed to purchase the travel Product will be refunded to Your Savings Dollars Account. If cancellation of travel Products booked using Savings Dollars occurs within a cancellation penalty period, Savings Dollars will be the last funds applied against the cancellation penalty. Savings Dollars will be refunded to Your Savings Dollars account only after all applicable third-party travel provider penalties have been paid.
Savings Dollars Limitations, Variations, and Inactivity. The amount of Savings Dollars required for redemption of select Products and Services offered for purchase through the RT Program, including the minimum and maximum amount of Savings Dollars required for the purchase of a specific Product or Service is subject to change at the discretion of Administrator at any time, and without prior notice to You. RT Program accounts with Savings Dollars balances of less than $10 USD that have not had any online or offline activity for two years may be closed at the sole discretion of Administrator. Savings Dollars accounts may be suspended if You do not remain in good standing with RCI, LLC or with Your Savings Dollars Account for ninety (90) days or more and Administrator may impose a reasonable fee for reinstatement or reactivation. Savings Dollars may not be used to pay any reinstatement or reactivation fees.
Expiration and Termination. Unless otherwise indicated, unredeemed Savings Dollars expire two (2) years from date of issuance or upon termination of the RT Program Account Unredeemed Savings Dollars have no cash value and are not transferable.
For Travel Related Products. The fees assessed by OVC, and/or any third-party travel provider as a result of a cancellation or change are set forth on Your Booking Confirmation and apply to all transactions purchased through the RT Program. Each third-party travel provider has specific cancellation policies and penalties. Be advised that OVC, as the Administrator of the RT Program forwards Your payment for Your reservation to the third-party travel provider. If for any reason, You should cancel Your reservation. Your refund (less applicable penalties) will be returned to You by OVC, only when OVC has received a refund from the third-party travel provider. Travel provider policies may treat name changes and departure date changes as cancellations. In the event You must cancel any travel booking, please contact a customer service representative immediately, either by phone at 1-855-438-0655, or in writing, at the following address: Our Vacation Center, 7720 N. Dobson Rd., Scottsdale, AZ 85256, or at the following fax number: 602-626-2654. Cancellations will be effective as of the date of receipt of the request. Allow up to 48 hours if sent via facsimile. It is Your responsibility to ensure cancellation requests are properly transmitted. Refunds may take up to six (6) to eight (8) weeks from the cancellation date.
For Wine Products
Wine and wine related products cannot be cancelled and wine is not returnable. Savings Dollars redeemed for the purchase of wine and wine related Products are not refundable. In the event a bottle of wine is damaged due to errors in packing or shipping, We reserve the right to either send a replacement bottle or issue a credit for discount towards future purchases equal to the value of the damaged wine.
For All Other Products and Services
Products and Services cannot be cancelled; however, we do offer a 90-day money back guarantee.
Vacation Cash may be applied towards the purchase of future cruise, hotel, air, or resort bookings made over the phone with RT only. Limitations apply when redeeming Vacation Cash for air travel. Vacation Cash may not be used for car rentals, travel insurance, or merchandise (as available). Vacation Cash may not be combined with any other discounts, promotions, or loyalty currency. Vacation Cash has no cash value and expires if not used within thirty (30) days of its issuance, unless stated otherwise. In the event that you cancel your booking that was made using any amount of Vacation Cash, the Vacation Cash will be the last funds applied against any cancellation penalty, as applicable.
The following additional terms and conditions (“Additional Travel Products and Services Terms and Conditions”) apply to purchases of travel or travel services through the RT program. In the event of any conflict between these Additional Travel Products and Services Terms and Conditions and the Terms and Conditions, these Additional Travel Products and Services Terms and Conditions shall take precedence and prevail with respect to the purchase of travel or travel services by Purchaser.
Booking Confirmation. Reservations must be confirmed in writing electronically by RT or its designee ("Booking Confirmation"). The Booking Confirmation will generally be sent to Purchaser within two (2) weeks of the booking date. Multiple Booking Confirmations will not be issued. Travelers' names on the Booking Confirmation must accurately reflect the complete legal names as they appear on the respective proof of citizenship documents. It is the Purchaser’s sole responsibility to review and verify all information on the Booking Confirmation for accuracy and completeness, and check the spelling of all names carefully. Notify RT concierge immediately if any changes or corrections are needed. Failure to do so constitute acceptance of the information contained on the Booking Confirmation as accurate. Purchaser and/or Guests must receive a Booking Confirmation before arriving at the travel destination.
Maximum Occupancy. In no event may the total number of people booked exceed the maximum occupancy set forth by the travel Provider on the Booking Confirmation.
Identification Documentation. Travel Providers may require that all Travelers have in their possession proper documentation required by the United States and/or any foreign countries visited. Travelers’ names on the Booking Confirmation must match such documentation exactly. Travelers are advised to consult with the appropriate governmental agencies and embassies to determine what documentation will be required for travel. Arrivia and/or RCI assume no responsibility and do not represent or warrant the accuracy of any information that may be made available to Travelers regarding any travel documentation. It is Traveler’s sole responsibility to confirm all travel documentation required for each destination and/or port Traveler plans to visit. No refund will be issued if Travelers fail to bring proper documentation and are therefore refused service/accommodation by Provider.
Travel Documents. Booking Confirmations will be sent electronically unless otherwise noted on the terms and conditions of the individual product description. If paper tickets are required, they will be sent overnight mail to the billing address of the credit card provided by Purchaser approximately two (2) weeks prior to travel. If tickets are used in any transaction, they are valid only for the person(s) named thereon and cannot be transferred or modified without the Provider’s prior written consent. When a name change is required, additional fees may apply. Notify RT concierge immediately if changes or corrections are required.
Travel Destinations. Travel to certain destinations may involve greater risk than others. RT urges Travelers to review travel prohibitions, warnings, announcements, alerts, and advisories issued by the United States Government prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at www.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov, www.cdc.gov, www.treas.gov/ofac, and www.customs.gov.
BY OFFERING FOR SALE TRAVEL TO PARTICULAR INTERNATIONAL DESTINATIONS, ARRIVIA AND/OR RCI DO NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH DESTINATIONS IS ADVISABLE OR WITHOUT RISK, AND ARRIVIA AND/OR RCI IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.
Modification of the Additional Travel Products and Services Terms and Conditions: These additional travel product and services terms and conditions (“Additional Travel Products and Services Terms and Conditions”) are subject to change at the discretion of RT without prior notice to Purchaser. By purchasing RT Packages, Redeemer acknowledges and agrees to be bound by any posted revisions to the Terms and Conditions and any revisions to the Additional Travel Products and Services Terms and Conditions. Updated Terms and Conditions and Additional Travel Products and Services Terms and Conditions will be posted on the RT website. If any provision in the Terms and Conditions and these Additional Travel Products and Services Terms and Conditions is unenforceable, the unenforceability will not affect the validity of any other provision.
The following additional cruise certificate terms and conditions (“Additional Cruise & Resort Certificate Terms and Conditions”) govern the use and redemption of a RT Package cruise or resort certificate by each RCI subscribing member and guest(s) (as defined below), if applicable, who has purchased an RT Package and has the legal right to redeem a certificate (“Redeemer”). Certificates are sold in combination with other certificates, and products and services as part of a RT Package sale. In the event of any conflict between these Additional Cruise & Resort Certificate Terms and Conditions and the Terms and Conditions, these Additional Cruise & Resort Certificate Terms and Conditions shall take precedence and prevail with respect to the redemption of the cruise certificate by Purchaser.
In addition to the Terms and Conditions, and these Additional Cruise & Resort Certificate Terms and Conditions, Redeemer and guests must also comply with all RCI Cruise terms and conditions, RCI Membership terms, and all applicable cruise line terms and conditions and policies and procedures. It is Redeemer’s sole responsibility to inform Redeemer’s guest(s) and any persons who are gifted a cruise certificate by Redeemer (collectively “Guests”,) of the contents of all applicable terms and conditions.
Cruise Certificate Redemption: Cruise certificates may be redeemed by following the instructions on the front of the certificate, or by visiting our website or calling us at the above number. Cruise certificates are valid for one (1) inside cabin for two (2) Passengers on select cruise itineraries, subject to the exclusion and limitations stated herein. Length of cruise can be found on the front of the cruise certificate or on our website under “My Certificates”. In order to redeem Cruise Certificates issued as part of an RT Package, RT must receive final payment for the Package, including any applicable fees and taxes, at least ninety (90) days prior to the selected sailing date. Redemption fees, booking fees, fuel surcharges, government fees, taxes, port expenses, airfare, transportation, travel insurance, and any other charges associated with the cruise are not included. Redeemer is responsible for all charges incurred in excess of the certificate offer, including, onboard incidentals, alcoholic and certain non-alcoholic beverages, gratuities, ground transportation, personal expenses, utility or security deposits, and other fees or charges levied by the cruise line or cruise ship for the use of onboard amenities and facilities. Airfare, travel insurance, third and fourth guest fares, cabin upgrades, cruise upgrades and extension of length of cruise, when available, may be purchased at the time of the cruise booking for additional fees. We reserve the right to charge additional fees related to the redemption of certificates in its discretion. Cruise certificate offer only valid to purchasers and Redeemers resident in the United States (excluding Puerto Rico) and where not otherwise prohibited by law. Cruise certificate(s) expire on either the expiration date printed on the certificate or, if applicable, the expiration date found online under “My Certificates”. Redeemer must book the cruise, regardless of the travel date, on or before the certificate expiration. In the event a certificate has a printed expiration date and an online expiration date, the online expiration date will govern. Cruise certificates are not redeemable for cash or resale and cannot be cancelled or exchanged for refund except as required by law or as set forth below. Unredeemed cruise certificates have no value. We are not responsible for lost or stolen cruise certificates. Lost or stolen cruise certificate(s) may be replaced at our sole discretion. If we elect to replace a lost or stolen cruise certificates, processing fees may apply. Photocopies of cruise certificates or other reproductions will not be honored. Cruise certificates may be transferred as a gift, or without payment or consideration, but cannot be used for any commercial purpose, including rental or sale. Cruise certificate is void if resold for cash or other consideration. In the event the cruise booking is used by guests only, and not the Redeemer, additional charges may apply. Cruise lines, itineraries and sail dates offered under certificates are at our sole discretion, are subject to availability and blackout dates may apply. Cruise certificate(s) may not be combined with any other offer relating to the same accommodations. All cruise line and cruise ship restrictions and rules apply, including arrival and departure times. We are not responsible for notifying travelers of any cruise line and/or cruise ship changes.
Booking Cancellations: In the event cancellation of a booked cruise becomes necessary by Redeemer, call customer service immediately at the number above or submit the cancellation by providing a written notice to: Attention Cancellations: 7720 N. Dobson Rd., Scottsdale, AZ 85256. All booking cancellations must be received by OVC in conformance with our Terms and Conditions and with cruise line terms and conditions, cancellation policies and procedures. All booking cancellations are subject to any cruise line cancellation fees and any additional fees. All fees must be paid at time of cancellation in order to reinstate a cruise certificate.
Resort Certificate Redemption: Resort certificates may be redeemed by following the instructions on the front of the certificate, or by visiting our website, or calling us at the number above. Resort certificates are valid for a one (1) redemption use only for resort stay accommodations that may include hotel type room, studio, one-bedroom, one-three bedroom units at select properties. All resort properties and destinations are subject to availability, seasonality, and room type restrictions. Length of resort stay can be found on the front of the resort certificate or online under “My Certificates”. Resort certificate offer includes only accommodations and specifically excludes redemption fees, taxes, travel costs, travel insurance and other expenses that may be incurred such as personal expenses, security deposits, and other fees and charges levied by the resort/hotel such as all-inclusive fees. Airfare or any ground transportation is not included. Any personal taxes associated with the redemption of the resort stay certificate, is the responsibility of the Redeemer. We reserve the right to charge additional fees related to the redemption of certificates in its discretion. Redeemer is responsible for all acts or omissions of Redeemer and/or Guests and for any damages caused or expenses incurred by Redeemer and/or Guests. Other restrictions may apply. Some resorts may require an all-inclusive fee. Resort certificate offer only valid to purchasers and Redeemers resident in the United States (excluding Puerto Rico) and where not otherwise prohibited by law. Resort certificate(s) expire on either the expiration date printed on the certificate or, if applicable, the expiration date found online under “My Certificates”. Redeemer must book the resort or hotel stay prior to the certificate expiration. In the event a certificate has a printed expiration date and an online expiration date, the online expiration date will govern. Resort certificates will not be extended past the expiration date for any reason. Resort certificates are not redeemable for cash or resale and cannot be cancelled or exchanged for refund except as required by law or as set forth below. Unredeemed resort certificates have no value. We are not responsible for lost or stolen resort certificates. Lost or stolen resort certificate(s) may be replaced at Our sole discretion as it may determine. If we elect to replace a lost or stolen resort certificate, processing fees may apply. Photocopies of resort certificates or other reproductions will not be honored.] Resort certificates may be transferred as a gift, or without payment or consideration, but cannot be used for any commercial purpose, including rental or sale. Resort certificate is void if resold for cash or other consideration. In the event the resort stay is used by Guests only, and not the Redeemer, additional charges may apply. Resort/Hotel properties and destinations offered under certificates are at our sole discretion, are subject to availability and blackout dates may apply. Resort certificate(s) may not be combined with any other offer relating to the same reservation or accommodations, except as specifically stated on future promotions. All resort/hotel restrictions and rules apply. Attendance at a sales presentation is not required.
Booking Cancellations: In the event cancellation of a booked resort/hotel becomes necessary by Redeemer, call us immediately or submit the cancellation by providing a written notice to:
Attention Cancellations: 7720 N. Dobson Rd., Scottsdale, AZ 85256. All booking cancellations must be received by OVC in conformance with the Terms and Conditions and with resort/hotel terms and conditions, cancellation policies and procedures. All booking cancellations are subject to any resort/hotel cancellation fees and any additional fees. All fees must be paid at time of cancellation in order to reinstate a resort stay certificate.