If your cruise booking has been impacted by COVID-19, please enter your confirmation number below to see the available options.
Please note that due to the current environment, not all bookings are ready to process. If your booking ID is not located on the form, please check back later and look out for an email with more information.
*Your booking number can be found on your cruise booking receipt or on the Booking Section of the My Account page.
If you have multiple cabins or bookings impacted by COVID-19, please make sure to complete the form and provide your refund preference for each Booking Number.
American Queen Steamboat Company
Carnival Cruise Line
Disney Cruise Line
Holland America Line
Norwegian Cruise Line
Paul Gauguin Cruises
Regent Seven Seas Cruises
Royal Caribbean International
Scenic Luxury Cruises & Tours
Tauck River Cruses
U River Cruises (formerly known as U by Uniworld)
Victory Cruise Lines
Cruise certificate will be reinstated within 90 days and will be valid for an additional 12 months. Certificate fees and additional restrictions may apply. Refunds will be processed within 90 days and will be credited to the original card used to complete booking.
If no action is taken by member within a 10 day timeframe to request refund, cruise will be cancelled and certificate reissued.